Following significant hearing loss, Dr. Cloutier ordered an MRI. Afterward, he asked me to come to the clinic. When I arrived at his office, he asked how he could help me. I explained why I was there. He replied, "I don't know if I have the results." He looked and found them. He read them quickly and reassured me that everything was fine. As I was leaving, I told him we could have done this over the phone. His response? "Have a nice day." Appointment duration: 5 minutes max.
My partner has nothing but good things to say about the clinic—unfortunately, there's no email address, only a phone number! Currently experiencing temporary deafness, I can't call, and they're only open by appointment, so booking an in-person visit is impossible! The "O" in ENT should give you a clue that some patients won't be able to communicate verbally over the phone, shouldn't it?
